Driving Impact: The Board's Role in Executive Director Performance Success-Participant Guide

Participant Guide - Driving Impact

Pdf Summary

The document is a participant guide focusing on the board's role in driving executive director (CEO) performance success within a housing authority context. It includes a case study activity and practical tools for evaluating and managing CEO performance.<br /><br />The case study outlines a scenario where the CEO excels at raising unrestricted funds but faces challenges such as decreased compliance following a program restructuring, dwindling financial reserves despite strong monthly financials, and low employee morale. Participants are asked to assess the CEO’s performance and recommend next steps.<br /><br />A CEO evaluation template details key performance categories such as mission & strategy alignment, regulatory compliance, financial stewardship, operations, leadership/organizational culture, board relations, community engagement, innovation, resident services equity, professional development, and behavioral aspects. Each category includes evaluation metrics and space for ratings and comments.<br /><br />The Housing Authority CEO Performance Dashboard presents key metrics like occupancy rate, rent collection, maintenance completion, voucher utilization, budget variance, resident satisfaction, capital funds utilization, waitlist time, and staff turnover, comparing current values with targets and noting status indicators.<br /><br />The guide also provides a "30-Day Board Action Checklist" that outlines a structured plan for boards to enhance CEO accountability and performance oversight:<br /><br />- Week 1: Clarify roles, review agreements and job descriptions, appoint oversight committees, and schedule evaluations.<br />- Week 2: Define and align CEO performance expectations with strategic plans and HUD priorities, and approve performance documents.<br />- Week 3: Establish evaluation processes, select tools and KPIs, and set up review procedures.<br />- Week 4: Ensure board governance training and policy updates, document all actions, and communicate with the CEO.<br /><br />Optional suggestions include executive sessions, review of past audits/HUD correspondence, and succession planning.<br /><br />Overall, the guide equips boards to effectively oversee and improve CEO performance through systematic evaluation, strategic alignment, and clear governance processes.

Keywords

CEO performance evaluation

Housing Authority board

executive director oversight

CEO evaluation template

performance metrics dashboard

board action checklist

strategic alignment

regulatory compliance

financial stewardship

employee morale