FSS: A Holistic Approach to Client Engagement-Presentation

Presentation - FSS Holistic

Pdf Summary

The document outlines a comprehensive training program offered by the National Association of Housing & Redevelopment Officials (NAHRO) for staff involved in the Family Self-Sufficiency (FSS) program. It is designed for FSS Coordinators, Case Managers, and other FSS staff, focusing on a holistic approach to client engagement.<br /><br />The training covers reviewing the FSS program, client assessment, goal setting through an Individual Training and Services Plan (ITSP), and effective case management. The main objective is to empower low-income families to increase their earned income, achieve economic stability, and reduce dependence on government assistance, ultimately graduating from the program successfully.<br /><br />The document includes sections on the utilization of Program Coordinating Committees (PCC) to assist Public Housing Agencies (PHAs) in securing resources, developing and implementing action plans, and marketing strategies to recruit and retain program participants. It emphasizes the importance of client assessments to identify barriers and strengths, mobilizing community networks, and incorporating motivational interviewing to enhance motivation and commitment to change.<br /><br />The guide also stresses the need for case managers to utilize tools like active listening, critical thinking, and trauma-informed care approaches, understanding the impact of adverse childhood experiences (ACEs), and fostering client relationships. It aims to help participants set goals using models like SMART goals and the GROW model, encouraging participants to pivot as necessary to achieve broader personal and family goals.<br /><br />The training encourages the integration of multiple communication channels and the importance of respecting cultural diversity. It provides tools for ongoing learning and development for case managers to ensure effective client engagement and support throughout the FSS program lifespan.

Keywords

Family Self-Sufficiency

NAHRO

FSS Coordinators

Case Management

Economic Stability

Program Coordinating Committees

Motivational Interviewing

Trauma-Informed Care

SMART Goals

Cultural Diversity