FSS: A Holistic Approach to Client Engagement-Presentation

Presentation - FSS Holistic Approach

Pdf Summary

The document outlines a comprehensive approach to the Family Self-Sufficiency (FSS) Program facilitated by the National Association of Housing & Redevelopment Officials (NAHRO). It targets FSS coordinators, case managers, and staff, focusing on engaging low-income families to increase their earned income, achieve economic stability, and reduce dependency on government aid.<br /><br />The training is divided into sections including program review, client assessment, goal setting, effective case management, marketing strategies, participant screening, client communication, and motivational interviewing. The FSS program aims to help participants graduate by achieving increased income and economic independence. Participants must have a HUD-approved action plan aligned with local goals and objectives.<br /><br />One key component involves the Program Coordinating Committee (PCC) which helps in resource commitment, plan development, and program implementation. The strategy encompasses marketing approaches through various channels like social media and peer representatives to recruit participants. <br /><br />Participants undergo client assessments to identify barriers and strengths, leading to the development of Individual Training and Services Plans (ITSPs) that include mandatory and personal goals. A strength-based approach emphasizes leveraging existing skills and past experiences. Motivational interviewing supports clients’ motivation for change by focusing on engagement, evocation, and planning.<br /><br />The document also stresses holistic case management by addressing multiple life aspects such as financial, health, and educational needs. Essential skills for effective case management include communication, critical thinking, and cultural competency, with a trauma-informed care approach recognizing past trauma's impact on present behavior.<br /><br />Finally, it provides guidance on addressing potential stigma and challenges and emphasizing the importance of mental health over mental illness. The course concludes with directives on participation records and further professional development resources from NAHRO.

Keywords

Family Self-Sufficiency Program

NAHRO

low-income families

economic stability

case management

motivational interviewing

Program Coordinating Committee

Individual Training and Services Plans

trauma-informed care

mental health