FSS: A Holistic Approach to Client Engagement-Presentation

Presentation - FSS Holistic Approach

Pdf Summary

The document from the National Association of Housing & Redevelopment Officials provides an extensive overview of the Family Self-Sufficiency (FSS) Program, highlighting its holistic approach to client engagement. The FSS Program aims to support low-income families in increasing their earned income, achieving economic stability, and reducing dependency on government assistance. Key participants targeted by this training include FSS coordinators, case managers, and staff.<br /><br />The program's agenda focuses on reviewing the FSS framework, client assessment, individualized goal setting, and effective case management strategies. It emphasizes the use of a HUD-approved action plan to guide program efforts, encompassing public and private resource commitment, and requiring public review and compliance with HUD requirements.<br /><br />Client recruitment, marketing, and education are integral parts of the program. Strategies include informational sessions, resident orientation, and using mass communication tools like newsletters and social media to engage potential participants. Additionally, marketing efforts involve peer representatives who share success stories to motivate new enrollees. <br /><br />Assessments and the identification of client strengths and barriers guide the case management process, ensuring that support systems are tailored to individual family needs. The document outlines the importance of motivational interviewing to strengthen client motivation and commitment to change. <br /><br />Key aspects of goal setting involve the development of Individual Training and Services Plans that include interim and final goals tailored to the participant's aspirations and barriers. <br /><br />Case management is framed within a trauma-informed care approach, prioritizing understanding past trauma and focusing on client strengths and resilience to support holistic development.<br /><br />The document provides tools and strategies for effective communication, building client relationships, and fostering a supportive environment while emphasizing the importance of continued learning for case managers.

Keywords

Family Self-Sufficiency Program

low-income families

economic stability

case management

HUD-approved action plan

client recruitment

motivational interviewing

Individual Training and Services Plans

trauma-informed care

client engagement