How to Effectively Manage Your Maintenance Program-Presentation - How to Effectively Manage Your Maintenance Program

Presentation - How to Effectively Manage Your Maintenance Program

Pdf Summary

The provided document outlines a training program designed to enhance the management of maintenance programs in affordable housing. It's intended for individuals such as maintenance supervisors, managers, asset and property managers, and directors in public housing, LITC, and multifamily housing, aimed at developing skills necessary for effective program management.

<strong>Key Aspects of the Training:</strong>

1. <strong>Agenda Structure:</strong>
   - The training consists of several modules covering crucial areas such as comprehensive maintenance planning, resource management, customer service, and effective team collaboration.

2. <strong>Learning Objectives:</strong>
   - Participants are expected to learn how to assess property needs, develop maintenance plans, budget effectively, recognize performance indicators, and set SMART goals. The program also focuses on strategies for employee supervision and prioritizing maintenance functions to preserve assets.

3. <strong>Foundational Strategies:</strong>
   - The training emphasizes setting property-specific goals, budgeting, disaster planning, and establishing performance standards tailored to the owner or funding agency requirements.

4. <strong>Team and Employee Management:</strong>
   - It outlines the importance of team structures, clear roles, and responsibilities, encouraging effective communication and leadership. The course underscores the need for regular performance evaluations and continuous improvement through training and development.

5. <strong>Resource Management:</strong>
   - Resource management is covered, including inventory, tool maintenance, and leveraging community resources, supported by data-driven decision-making using reports from various systems.

6. <strong>Customer Service:</strong>
   - The program highlights the importance of customer service and effective handling of different types of work orders, including routine, urgent, and preventative maintenance.

7. <strong>Roles of Managers:</strong>
   - Managers are encouraged to develop competencies in technical skills, project management, and team collaboration. The training also discusses time management and effective meeting strategies to optimize productivity.

The course concludes by encouraging participants to compile a comprehensive maintenance plan, incorporating all learned aspects into their strategic operations, and invites them to achieve certification as a Maintenance Manager through NAHRO.

Keywords

maintenance management

affordable housing

training program

property managers

resource management

customer service

team collaboration

performance indicators

budgeting

NAHRO certification