JETER TEST COURSE-Handout Slides - How to Effectively Manage Your Maintenance Program

Handout Slides - How to Effectively Manage Your Maintenance Program

Pdf Summary

The document outlines a comprehensive guide for managing maintenance programs effectively, designed for participants in a course offered by the National Association of Housing and Redevelopment Officials. It emphasizes the importance of a structured maintenance plan in affordable housing management. The guide is divided into several modules, each focusing on different aspects of maintenance management.<br /><br />**Key Components:**<br /><br />1. **Understanding the Big Picture**: This includes setting and understanding owner goals and objectives, assessing capital needs, and clarifying the property's mission and vision. It focuses on aligning maintenance with broader organizational goals like quality, timeliness, and cost management.<br /><br />2. **Foundations of a Comprehensive Maintenance Plan**: This section highlights identifying issues, setting baseline performance standards, and developing specific operational procedures. It also covers aspects such as budgeting, safety, and property assessments.<br /><br />3. **Determining Structure and Roles**: It stresses the importance of clear roles and responsibilities, setting performance expectations, and developing a skills matrix for maintenance supervisors and managers.<br /><br />4. **Resource Management**: This involves effective management of personnel, tools, and equipment. It also covers inventory management, budgeting, and forecasting to ensure adequate preparedness for both regular operations and emergencies.<br /><br />5. **Performance and Customer Service**: Establishing and adhering to performance metrics, such as KPIs for customer satisfaction and work order responsiveness is critical. It also highlights the need for quality control and continuous improvement strategies to enhance service delivery.<br /><br />6. **Employee Management and Supervision**: This emphasizes the significance of effective supervision by setting clear expectations, fostering employee empowerment, engaging in regular performance evaluations, and investing in ongoing training and development.<br /><br />7. **Putting It All Together**: Participants are encouraged to compile a comprehensive maintenance plan, incorporating all discussed elements—like goals, strategies, and contingency plans—to ensure efficient and sustainable asset management.<br /><br />The document concludes with information on obtaining certification as a Maintenance Manager, providing details about the certification exam process, including the format, passing score, and assistance available for accommodations.

Keywords

maintenance management

affordable housing

structured plan

resource management

performance metrics

employee supervision

comprehensive guide

certification exam

National Association of Housing and Redevelopment Officials

asset management