Managing Public Housing Maintenance-Full Page Slides - How to Effectively Manage Your Maintenance Program

Full Page Slides - How to Effectively Manage Your Maintenance Program

Pdf Summary

The document outlines a comprehensive course designed for effective management of maintenance programs within the affordable housing sector, administered by the National Association of Housing and Redevelopment Officials. The course's agenda spans seven key modules: understanding the overarching objectives of maintenance programs, establishing foundational maintenance plans, defining organizational structure and enhancing employee performance, handling resource management, emphasizing customer service, understanding individual roles, and synthesizing all components into a cohesive strategy.<br /><br />Key learning objectives for participants include evaluating property portfolios for asset replacement and budget alignment with owner goals, developing property-specific maintenance plans with key performance indicators (KPIs), recognizing primary roles in maintenance management, and applying employee supervision strategies effectively. The program also stresses asset preservation through long-term maintenance, safety, and security, reflecting on owners' goals.<br /><br />The course emphasizes defining clear roles and responsibilities for maintenance supervisors/managers, encouraging collaboration, and maximizing organizational efficiency through quality control and evidence-driven decision-making. Important skills to be developed include technical, people management, and technology skills. The curriculum stresses the development of a performance-oriented culture that aligns with organizational mission and goals through effective communication, continuous training, and setting clear expectations.<br /><br />Another focus is on resource management, through tools and inventory management, budgeting, disaster preparedness, and leveraging technology. Participants will also explore customer service best practices, the importance of systematic work orders, and proactive maintenance strategies to improve operational efficiency and property quality.<br /><br />The course culminates in preparing participants for certification as a NAHRO Certified Maintenance Manager, with an examination comprising 99 multiple-choice questions taken online, targeting a passing score of 69%. Participants are guided on creating comprehensive maintenance plans incorporating learned strategies and focusing on continuous improvement and asset sustainability.

Keywords

maintenance management

affordable housing

NAHRO

asset preservation

resource management

customer service

performance culture

technology skills

certification

continuous improvement