Managing Public Housing Maintenance-Activity 4 Answer Key - How to Effectively Manage Your Maintenance Program

Activity 4 Answer Key - How to Effectively Manage Your Maintenance Program

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The Greensville Housing Agency is deliberating between performing landscaping services in-house or outsourcing them for the Laurel Park Apartments. They currently handle these services with various associated costs including personnel ($40,500), benefits ($12,600), equipment ($3,200), and materials/gas ($1,190), totaling $57,490 annually when done in-house. In contrast, outsourcing is projected to cost $33,640 annually, broken down to $700 per week for 40 weeks and $470 for the remaining 12 weeks.<br /><br />When evaluating indirect costs, in-house management poses potential challenges such as staff being pulled away from other duties, possible equipment damage and replacement, training inadequacies among the staff, and landscaping tasks possibly being neglected due to competing priorities. However, performing the tasks in-house allows for direct oversight, familiarity with resident needs, and higher control over customer service and work standards.<br /><br />Conversely, contracting the service might result in reduced direct oversight, potential service quality inconsistency, and residents not recognizing the service personnel. It also incurs contract administration costs. On the upside, outsourcing ensures that skilled professionals handle the work, multiple personnel can complete tasks more efficiently, and the contracting company’s insurance covers damages and worker’s compensation.<br /><br />The decision boils down to weighing the costs and indirect benefits of each option. In-house services align with strong resident relationships and control over operations, while contracting potentially offers specialized skills, efficiency, and risk management through professional suppliers, all for a lower direct cost. The group must decide which factors hold more weight in their specific prioritization.

Keywords

Greensville Housing Agency

landscaping services

Laurel Park Apartments

in-house costs

outsourcing costs

direct oversight

service quality

resident relationships

risk management

cost-benefit analysis