Managing Public Housing Maintenance-Participant Guide - How to Effectively Manage Your Maintenance Program

Participant Guide - How to Effectively Manage Your Maintenance Program

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The document is a participant guide on effectively managing a maintenance program, including various activities and scenarios aimed at engaging participants in practical exercises. <br /><br />Activity 1 involves transforming owner's goals for a property, Pine Ridge Apartments, into SMART goals. Participants are prompted to choose one of the three goals: maintaining a 98% occupancy rate, turning units in 5-6 days, and maintaining a 90% customer satisfaction rate. They are asked to develop strategies for the selected goal, possibly creating baseline metrics.<br /><br />In Activity 2, participants are encouraged to reflect on their current emergency/disaster plans and make notes on areas for improvement upon returning to work.<br /><br />Activity 3 has participants identify their biggest challenges in supervising employees and consider strategies to overcome these challenges.<br /><br />Activity 4 involves a cost-benefit analysis between in-house and contracted landscaping services at the Laurel Park Apartments. Calculations of personnel, equipment, and materials costs are juxtaposed against the potential contract cost to guide decision-making.<br /><br />Activity 5 provides a maintenance scenario requiring prioritization of tasks for a team at Midvale HA. Participants must plan their team’s work, including addressing repairs and cyclical maintenance work.<br /><br />Activity 6 is a self-assessment using a quadrant worksheet, categorizing tasks into necessity, extraordinary productivity, distraction, and waste, prompting a reflection on time management.<br /><br />Activity 7 asks participants to review their time allocation among the quadrants from Activity 6 and suggests methods for maximizing productivity.<br /><br />Activity 8 centers on working with the Asset Manager at Pine Ridge Apartments, determining maintenance needs and recommending strategies using an additional budget of $40,000. Considerations include staffing, work priorities, capital needs, and upgrades, where cost-effectiveness of appliances and heating systems versus using temporary staff is evaluated. The apartment's historical lack of capital improvements and curb appeal struggles are noted as challenges to address.

Keywords

maintenance program

SMART goals

emergency plans

supervising challenges

cost-benefit analysis

task prioritization

time management

productivity maximization

maintenance strategies

capital improvements