Managing Public Housing Maintenance-Presentation - How to Effectively Manage Your Maintenance Program

Presentation - How to Effectively Manage Your Maintenance Program

Pdf Summary

The document is a guide for a training program provided by the National Association of Housing and Redevelopment Officials. The training is designed for professionals involved in managing maintenance programs in affordable housing, such as maintenance supervisors, asset managers, and property directors. The goal is to equip these individuals with the necessary skills and knowledge to effectively manage housing maintenance programs.<br /><br />The training agenda is spread over multiple modules, starting with the foundational concepts of a comprehensive maintenance plan and extending to resource management, customer service, and putting all elements together for effective management. Key learning objectives include assessing portfolios, planning asset replacement, budgeting, setting maintenance program goals, identifying essential roles and skills, employee supervision strategies, and developing property-specific maintenance plans.<br /><br />Participants will learn to establish performance metrics like customer satisfaction, quality, timeliness, and staff retention. The training also covers various aspects of resource management, such as budgeting, disaster planning, quality control, and leveraging data for decision-making. Emphasis is placed on setting program goals aligned with owner objectives and maintaining property safety and appeal.<br /><br />Further, the guide underscores the importance of team structure, clear role definitions, and establishing accountability. It highlights how strong supervision and efficient resource management can enhance operation effectiveness and employee engagement. Techniques for training, goal setting, time management, and project management are detailed, ensuring a holistic approach to managing maintenance programs.<br /><br />Overall, the program aims to cultivate leaders who can effectively manage assets while maintaining high service quality in affordable housing settings. Participants are encouraged to become certified maintenance managers and are provided with guidelines and FAQs for the certification exam, which includes 99 multiple-choice questions.

Keywords

affordable housing

maintenance programs

training program

resource management

asset management

performance metrics

employee supervision

property safety

certification exam

team structure