Nuts and Bolts of Service Coordination-Full Page Slides - Nuts and Bolts of Service Coordination

Full Page Slides - Nuts and Bolts of Service Coordination

Pdf Summary

The document "The Nuts and Bolts of Service Coordination" by the National Association of Housing and Redevelopment Officials (NAHRO) outlines a comprehensive training program for service coordinators working within housing authorities. The primary focus is on enhancing self-sufficiency among clients using case management and coaching techniques.<br /><br />**Training Objectives:** The program aims to equip participants with the skills to identify gaps in services, communicate effectively, and assess participants' needs. It covers the transformation of assessments into individual plans and the management of these plans. Other key areas include recognizing the coordinator's role and identifying when expert intervention is necessary.<br /><br />**Self-Sufficiency:** The document defines self-sufficiency as a household's ability to maintain financial, housing, and personal stability without external assistance. It emphasizes understanding local definitions and measurements of self-sufficiency using tools like The Elder Index and Self-Sufficiency Standard.<br /><br />**Tools and Techniques:** A variety of tools and methodologies are suggested for effective client management, such as motivational interviewing and active listening. These methods are intended to build trust and empower participants.<br /><br />**Goal Setting and Monitoring:** Participants are guided to develop SMART (Specific, Measurable, Achievable, Relevant, Time-bound) goals for their clients, creating a roadmap for achieving these goals. Regular monitoring and revisiting of the Individual Training and Services Plan (ITSP) are stressed to ensure alignment with client aspirations.<br /><br />**Case Management:** It highlights the importance of understanding one's role in coordinating services, making effective referrals, and tracking progress. The program insists on the necessity of building a rapport with clients and focusing on strengths rather than just addressing barriers.<br /><br />**Outcome Measurement:** The use of various self-sufficiency measurement tools helps in developing realistic goals and understanding economic independence better. The training reinforces the significance of adjusting plans based on ongoing assessments and client feedback.<br /><br />Overall, the document serves as a guide to empower service coordinators with the knowledge and tools necessary for fostering self-sufficiency among participants in housing programs.

Keywords

service coordination

housing authorities

self-sufficiency

case management

training program

motivational interviewing

SMART goals

client empowerment

outcome measurement

NAHRO