Nuts and Bolts of Service Coordination-Handout Slides - Nuts and Bolts of Service Coordination

Handout Slides - Nuts and Bolts of Service Coordination

Pdf Summary

The document provided is a training material from the National Association of Housing and Redevelopment Officials (NAHRO) focusing on "The Nuts and Bolts of Service Coordination." The content is primarily geared towards case managers and coaches involved in housing and family self-sufficiency programs, offering insights into setting and achieving self-sufficiency goals.<br /><br />**Key Training Objectives:**<br />- Understand the concept of self-sufficiency from various perspectives.<br />- Identify service gaps and devise appropriate solutions.<br />- Recognize participants' communication styles and needs.<br />- Develop individual plans based on thorough assessments.<br />- Know the limitations of case management and the importance of expert referrals.<br />- Handle participant fears of success and manage training plans.<br /><br />**Training Framework:**<br />The training spans multiple days, covering topics like client engagement, strength-based assessment, motivational interviewing, and executive functioning related to goal setting and managing plans. It emphasizes active listening, client-centered approaches, and the use of supportive tools.<br /><br />**Definitions and Concepts:**<br />- **Self-Sufficiency**: Defined both generally (ability to meet one's own needs without external aid) and through specific programmatic lenses (achieving financial, housing, and personal stability).<br />- Various measurement tools like the Federal Poverty Level, the Elder Index, and the Self-Sufficiency Standard offer ways to evaluate and guide participant progress.<br /><br />**Tools and Strategies:**<br />- Active listening plays a crucial role in building rapport and strengthening relationships with clients.<br />- Goal-setting activities using SMART criteria (Specific, Measurable, Achievable, Relevant, Time-related) help in formulating actionable plans.<br />- The use of motivational interviewing and understanding of executive skills are highlighted to enhance participant interaction and goal achievement.<br /><br />**Meetings and Planning:**<br />The guide suggests a dynamic approach to client meetings, informed by individual progress and needs, and offers practical tips for ongoing engagement.<br /><br />Overall, the material serves as a comprehensive guide to service coordination, integrating theoretical and practical approaches to empower participants in housing programs.

Keywords

NAHRO

service coordination

self-sufficiency

case managers

housing programs

motivational interviewing

goal setting

active listening

client engagement

strength-based assessment