Nuts and Bolts of Service Coordination-PG - Nuts and Bolts of Service

PG - Nuts and Bolts of Service - Updated 11-1-23

Pdf Summary

The "Nuts & Bolts of Service Coordination 2024" manual is aimed at case managers and service coordinators, providing practical guidance on various aspects of client management and self-sufficiency. It serves as a participant guide for a workshop or training session, focusing on key skills like client engagement, assessment, resource coordination, and establishing a local definition of self-sufficiency.<br /><br />One section prompts participants to reflect on their personal definition of self-sufficiency and compare it to standard definitions discussed in training. This exercise encourages awareness of potential biases that could affect client interactions. Another section provides a homework assignment to use online calculators from Self-Sufficiency Standard, Living Wage, and Elder Index websites for analyzing clients' financial needs versus their current resources.<br /><br />The guide includes survival, support, exception, and esteem questions designed to evoke insights about a client's strengths and resilience, guiding case managers to recognize and build on these strengths. It also emphasizes the importance of establishing SMART (Specific, Measurable, Achievable, Relevant, Time-bound) goals with clients, ensuring that goals are clear and trackable for both client and case manager.<br /><br />Additionally, the guide presents resources and references like the VIA Character Strengths Survey for personal and professional development. NAHRO's mission and code of conduct are outlined to underscore ethical responsibilities and promote standards of excellence in housing and community development.<br /><br />The manual concludes with numerous acronyms related to housing and redevelopment, serving as a useful reference for participants. This comprehensive guide is crafted to enhance the effectiveness and professionalism of those involved in service coordination, ultimately aiming to promote client success and community development.

Keywords

service coordination

case managers

client management

self-sufficiency

client engagement

resource coordination

SMART goals

VIA Character Strengths

NAHRO

community development