Nuts and Bolts of Service Coordination-Presentation - Nuts and Bolts of Service Coordination

Presentation - Nuts and Bolts of Service Coordination

Pdf Summary

The "Nuts and Bolts of Service Coordination," by the National Association of Housing and Redevelopment Officials (NAHRO), offers comprehensive guidance for service coordinators working in various housing assistance programs like FSS, ROSS, and JOBS Plus. The training primarily focuses on achieving self-sufficiency from multiple perspectives, highlighting the importance of identifying service gaps, understanding communication styles, and turning assessments into actionable individual plans.<br /><br />Key objectives include understanding one's role in case management, recognizing limitations, knowing when to involve experts, and coping mechanisms for participants. It emphasizes a participant-centered approach using tools like motivational interviewing and active listening to build rapport and trust.<br /><br />Self-sufficiency is defined by the ability to maintain financial, housing, and personal stability. It involves utilizing supportive services to progress towards economic independence. Measurement tools like the Elder Index and Living Wage calculators aid in evaluating household needs and help tailor services and referrals.<br /><br />The document details the role of a service coordinator as a facilitator rather than a direct service provider, encouraging collaboration with community resources. Effective case management involves setting SMART (Specific, Measurable, Achievable, Relevant, Time-related) goals to guide participants, with regular follow-ups to track progress and adjust plans.<br /><br />Assessments focus on identifying both participant needs and strengths, leveraging existing skills and networks for progress. The training encourages service coordinators to adopt strategies that align with an individual's learning and executive functioning capabilities to enhance goal achievement.<br /><br />Through interactive activities and discussions, the training equips participants to improve their practice, embrace continuous learning, and effectively support their clients' journey towards self-sufficiency, applying a holistic approach that acknowledges each client's unique circumstances and potential.

Keywords

service coordination

NAHRO

self-sufficiency

housing assistance

case management

motivational interviewing

SMART goals

economic independence

participant-centered

community resources