Nuts and Bolts of Service Coordination-Participant Guide

Participant Guide - Nuts and Bolts of Service

Pdf Summary

The "Nuts & Bolts of Service Coordination 2024" Participant Guide serves as a comprehensive resource for professionals in the field of community services, case management, and social work, focusing on the key aspects of effectively managing service coordination. The guide covers essential topics such as establishing a local definition of self-sufficiency, client engagement and assessment, resource coordination, and the role of case managers or coaches.<br /><br />The document emphasizes the importance of understanding personal biases and values when defining self-sufficiency, as these can influence communication with clients. It prompts users to reflect on their definitions compared to various established standards and encourages the use of tools like the Self-Sufficiency Standard, Living Wage Calculator, and Elder Index to assess clients' needs accurately.<br /><br />The guide provides practical exercises, including homework assignments that encourage participants to use online resources to calculate the self-sufficiency and living wage needs for families, and to compare these with clients’ goals and referrals. It also outlines supportive and strength-based assessment questions designed to uncover clients' survival strategies, support systems, and moments of personal growth and achievement.<br /><br />SMART goals—specific, measurable, achievable, relevant, and time-bound—are prominently discussed to ensure that both clients and case managers have clear, actionable plans. A section on self-assessment highlights the VIA Character Strengths Survey, encouraging professionals to identify their core character strengths to enhance personal and professional well-being.<br /><br />Additionally, the guide underscores the NAHRO (National Association of Housing and Redevelopment Officials) Code of Professional Conduct, advocating for ethical practices and professionalism in housing and community development roles. NAHRO’s mission and core values are highlighted, with a focus on promoting sustainable communities through effective service delivery and advocacy for policies that benefit the housing sector.<br /><br />Finally, the guide includes a glossary of acronyms commonly used in housing and community development, enhancing understanding and navigation within industry-related documentation and communication.

Keywords

Service Coordination

Self-Sufficiency

Client Engagement

Case Management

Resource Coordination

SMART Goals

VIA Character Strengths Survey

NAHRO Code of Professional Conduct

Community Services

Housing and Community Development