Nuts and Bolts of Service Coordination-Presentation - Nuts and Bolts of Service Coordination

Presentation - Nuts and Bolts of Service Coordination

Pdf Summary

The document outlines a comprehensive training guide provided by the National Association of Housing and Redevelopment Officials, aimed at service coordinators such as FSS, ROSS, and JOBS Plus Coordinators, focusing on facilitating self-sufficiency among participants. The training aims to enable coordinators to understand self-sufficiency from various perspectives, identify gaps, and develop effective communication and assessment strategies to create individual plans for participants. <br /><br />Key objectives include understanding the case management process, recognizing limitations, knowing when to refer to experts, and monitoring participants' progress. A significant emphasis is placed on engaging and maintaining participants' involvement, developing rapport, and effectively managing participant goals and training plans. <br /><br />The training also covers the definition of self-sufficiency and strategies to measure it through tools like the Self-Sufficiency Standard and the Living Wage Calculator. The training highlights the importance of goal setting and explores the necessity of motivational interviewing and recognizing executive functioning skills to assist participants in achieving their objectives. <br /><br />Participants are encouraged to utilize a strength-based approach that acknowledges individual client strengths, facilitating a more personalized and empowering growth path. Practical tips are provided for ongoing monitoring, reviewing goals, celebrating achievements, and considering the participant's entire family context.<br /><br />The training is interactive, involving discussions to strategize on overcoming challenges in relationship-building with clients and improving service delivery. Ultimately, the course emphasizes fostering an adaptable coaching environment where clients are encouraged to actively participate and take charge of their self-improvement journeys while coordinators act as facilitators. <br /><br />Feedback and evaluation are part of the training process, ensuring continuous development and effectiveness in service coordination.

Keywords

National Association of Housing and Redevelopment Officials

service coordinators

self-sufficiency

case management

participant engagement

goal setting

motivational interviewing

strength-based approach

executive functioning skills

training evaluation