Public Housing Manager (PHM)-Participant Guide

Participant Guide - PHM
Pdf Summary
This extensive document serves as a comprehensive guide for Public Housing Managers, highlighting critical aspects of property and asset management. It outlines twelve educational modules designed to enhance the proficiency of housing professionals in managing public housing facilities effectively.<br /><br />**Key Modules and Topics:**<br /><br />1. **Asset Management vs. Property Management:** The initial modules differentiate between asset and property management, emphasizing the strategic role of asset managers in operations, budgeting, and the long-term sustainability of properties. Property management focuses on day-to-day tasks such as leasing, tenant management, and rent collection.<br /><br />2. **Occupancy and Marketing:** These sections explore the occupancy cycle, strategies for maximizing occupancy, and addressing resident retention. The importance of creative marketing, thorough tenant screening, and lease enforcement is emphasized.<br /><br />3. **Financial Management:** Managers are educated on handling property finances, including budgeting, monitoring financial reports, and understanding property utility costs. The guide emphasizes increasing income and cutting expenses to address budget challenges.<br /><br />4. **Capital and Asset Management:** Asset protection requires maintaining and upgrading property assets, with a focus on future capital needs and financial viability. <br /><br />5. **Relationship Management:** Effective relationships with residents, staff, and external partners are crucial. Modules stress the importance of managing staff effectively amid challenges like employee retention and the "Great Resignation."<br /><br />6. **Housing Assessment and Standards:** The document covers Public Housing Assessment System (PHAS) scoring, related assessments like NSPIRE, and the importance of maintaining compliance with federal housing standards.<br /><br />7. **Policy and Regulatory Compliance:** Managers need familiarity with housing policies, including Admissions and Continued Occupancy Policy (ACOP) processes and updates, lease agreements, grievance procedures, and federal regulations.<br /><br />8. **Preventative Maintenance:** A critical element of property management, emphasizing the need for routine inspections and addressing issues before they escalate.<br /><br />The document is a resource-rich tool designed for immediate implementation in public housing management, offering templates and activities to reinforce learning and practical application of new procedures. Additionally, it includes links to various HUD-required practices and plans, ensuring managers remain compliant with all necessary regulations.
Keywords
Public Housing Managers
Property Management
Asset Management
Occupancy Strategies
Financial Management
Capital Management
Relationship Management
Housing Assessment
Regulatory Compliance
Preventative Maintenance