Public Housing Manager (PHM)-Participant Guide

Participant Guide - PHM
Pdf Summary
The document outlines a comprehensive training program for Public Housing Managers, focusing on property and asset management essentials. The agenda includes modules covering asset management, occupancy, property finances, managing relationships, supervision, and leadership. It distinguishes between asset and property management, emphasizing their different roles and goals.<br /><br />Key aspects of asset management include acquisition, day-to-day operations, financial operations, and long-term care of assets. Successful asset management requires aligning with owner goals, planning, improving processes, communication, and fostering a culture of innovation.<br /><br />Property Management focuses on the daily operations of housing properties, including marketing, leasing, rent collection, and tenant interactions. The Occupancy module emphasizes understanding community covenants, monitoring turnover, maximizing occupancy, and effective marketing strategies. Tenant retention and lease enforcement are highlighted as critical to maintaining property success.<br /><br />Protecting assets includes developing maintenance plans, reviewing team structures, establishing policies, and maintaining ethical standards. Financial management involves budgeting, monitoring finances, and addressing budget variances. The importance of long-term planning, including Capital Needs Assessment and repositioning, is also covered.<br /><br />The program stresses the significance of managing relationships with customers, staff, partners, and law enforcement. Effective supervision and leadership involve setting clear expectations, hiring right, investing in staff development, building a cohesive team, and providing regular feedback.<br /><br />For Public Housing properties, the document delves into regulations, occupancy policies, lease compliance, and rent structures. It also discusses the Public Housing Assessment System (PHAS), focusing on physical assessments, occupancy rates, and maximizing scores. The new NSPIRE standards for inspections require adherence to strict maintenance and safety criteria.<br /><br />Lastly, the training includes practical exercises in calculating vacancy loss days and occupancy rates and offers numerous resources for further guidance and implementation.
Keywords
Public Housing Managers
asset management
property management
occupancy
tenant retention
financial management
maintenance plans
leadership
PHAS
NSPIRE standards