Customer service is a primary factor in whether an agency or business meets its strategic goals and embodies its mission. Effective communication improves relationships and satisfaction with clients, but also improves workplace morale, culture and agency outcomes. This training focuses on a paradigm shift in customer service in the housing industry and provides the skills and tools necessary to dramatically enhance how your organization provides customer service. 

Many industries, including affordable and low-income housing programs, are transforming their vision, mission, and goals to include a renewed emphasis on improving and enhancing the customer experience. This is one training you do not want to miss!